German speaking Automotive Customer Support

Are you passionate about the automotive industry and a natural at solving technical puzzles? We are looking for a Bilingual German & English Technical Support Advisor to join our team in Barcelona.

In this role, you will be the primary technical link between a world-renowned automotive brand, its dealership network, and its end users. You wont just be answering calls; you'll be ensuring that drivers and specialists alike stay on the road with the best technical guidance possible.

The Role: Impact & Responsibilities

• Expert Support: Act as the first point of contact for dealerships and end users, providing real-time assistance via phone and email.
• Problem Solving: Troubleshoot technical inquiries and provide accurate, timely resolutions to keep automotive systems running smoothly.
• Customer Education: Guide users on product features, the latest software updates, and maintenance best practices.
• Case Management: Efficiently manage support tickets and technical documentation to ensure every case is tracked to completion.
• Collaborative Solutions: Work closely with specialized internal teams to resolve complex escalations and improve the overall customer experience.

What We Are Looking For

We value game-changers—people who are curious, adaptable, and genuinely love to help. Youll be a great fit if you have:

• Linguistic Excellence: Proficiency or bilingual level in German combined with an advanced level of English.
• Experience: At least 2 years of experience in Customer Service or Technical Support roles.
• Technical Ownership: The ability to take charge of a situation, progressing calls to resolution with a focus on understanding the customer's specific needs.
• Disposition: A positive attitude and a drive to go "above and beyond" for every user.

Even if you don't check every single box, we encourage you to apply! We value authenticity and are committed to building a diverse, inclusive workplace where potential is recognized.

Whats In It For You?

We invest heavily in our people because we know that our success depends on yours. By joining our team, you will enjoy:

• Stability: A full-time, permanent contract (39 hours/week).
• Work-Life Balance: A fixed schedule from Monday to Friday, 09:00 – 18:00 (no weekends).
• Prime Location: Work from our central office in the heart of Barcelona.
• Growth & Training: Fully paid, comprehensive training on our automotive projects, plus access to specialized career development programs and courses.