German speaking Customer Service Representative - Google Ads Products

Description

Ready to elevate your career and join a fast-growing team in the digital world?

Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Act as the first point of contact for Google customers, combining active listening with solution routing to support needs or qualify leads for new Google Ads campaigns.

Responsibilities

Serve as the first point of contact, directing customer inquiries to the appropriate department with accuracy and efficiency.

Meet or exceed defined KPIs while maintaining a high standard of customer service.

Ensure all activities are performed in compliance with company policies and procedures.

Operate with a high level of accuracy and compliance, upholding our company's standards and procedures in all your interactions.s

Requirements

Language Skills: C2 level of German and English

• Customer-focused with a genuinely friendly and helpful demeanor.
• An excellent communicator, both verbally and in writing.
• Highly organized and able to manage multiple tasks effectively.
• Detail-oriented and committed to accuracy.
• A team player who is eager to contribute to a positive work environment.

Benefits

• Full-time (9.00h to 18.00h) hybrid position in Barcelona with a competitive salary, Monday to Friday.
• Salary : 20.555,97€ gross/year
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation package support. 
• Private Health Insurance.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.