German speaking Customer Support Agent to Valencia

We’re recruiting on behalf of an international company with a strong focus on quality customer experience. This role is ideal for someone who enjoys helping people, solving problems, and working in a structured, professional support environment — while living and working abroad.

Location: Valencia, Spain

Valencia offers a high quality of life, good infrastructure, affordable living, and a strong international community. It’s a practical and attractive city for building both a career and a stable life abroad.

The Role

As part of the German-speaking customer support team, you’ll support customers with existing services and products. You’ll be responsible for handling inquiries efficiently, professionally, and with a strong focus on solution-oriented support.

You will manage questions related to orders, products, deliveries, and general customer inquiries. The focus is on clear communication, problem-solving, and delivering consistent service quality.

Responsibilities

• Support German-speaking customers via phone, email, and chat
• Handle inquiries related to orders, products, returns, and deliveries
• Provide clear, accurate, and professional support
• Collaborate with internal teams to resolve cases
• Maintain accurate records in internal systems

Profile

• Native German speaker
• Clear and professional communication skills
• Calm, structured, and solution-focused
• Organized and detail-oriented
• Team-oriented with a responsible work attitude
• Customer support experience is an advantage, but not a requirement.

What’s Offered

• Breakfast and lunch provided daily
• Full Spanish health insurance
• Free Spanish lessons
• Career development opportunities
• Team events and social activities
• Help with documents and guidance to find housing