German Speaking Junior Customer Support Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate information about products and services, ensuring a high level of customer satisfaction.
• Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
• Maintain up-to-date knowledge of company products, policies, and procedures.
• Assist customers with troubleshooting and provide technical support when required.
• Document customer interactions and feedback to help improve services and processes.
• Collaborate with other team members to ensure seamless customer service delivery.

Requirements:

• Fluent or native-level German (C2/C1) and good command of English (B2).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer concerns.
• Ability to work effectively both independently and as part of a team.
• Basic computer skills and familiarity with CRM systems or willingness to learn.
• Previous experience in customer service is a plus but not mandatory.
• Eligibility to work in Spain.

What We Offer:

• Competitive salary package with performance-based incentives.
• Comprehensive training and continuous learning opportunities.
• Hybrid work model after the initial training period.
• A multicultural and supportive work environment.
• Career growth opportunities within the company.
• Benefits such as health insurance, meal vouchers, and transportation allowance.

Work Schedule:

• Full-time position (40 hours/week).
• Rotational shifts, including weekends and holidays.