German-Speaking Account Manager Customer Success & Optimization

German-Speaking Account Manager – Customer Success & Optimization

Role Overview

Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements.

Key Responsibilities

Account Optimization & Retention

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships.
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality through tailored account optimization strategies.

Pipeline Management

• Use Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize workflows.
• Consistently meet or exceed individual outreach goals and engagement KPIs.
• Manage a pipeline of high-value accounts, ensuring steady progress toward growth objectives.

Collaboration & Continuous Improvement

• Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
• Work closely with sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices.
• Stay current on industry trends and leverage new tools to maximize client success.
• Participate actively in training, personal development, and knowledge-sharing initiatives.

Requirements

• 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role.
• BA/BS degree or equivalent practical experience.
• C2 level of German and a strong command of English.
• Excellent communication, relationship-building, and problem-solving skills.
• Proven track record of meeting or exceeding sales targets in a fast-paced, performance-driven environment.
• Strong organizational skills and ability to manage multiple client accounts simultaneously.
• Excellent written, verbal, and phone communication skills.

Desirable Skills

• Experience with Salesforce (SFDC), Mixmax, or similar customer success tools.
• Background in hospitality, property management, or related industries.
• Process improvement mindset with a focus on efficiency and quality.
• Strong emotional intelligence and ability to build positive relationships.
• Solution-oriented approach to problem solving.
• Entrepreneurial mindset with innovation and initiative.
• Strong collaboration and communication skills.
• Open-mindedness and ability to value diverse perspectives.
• Critical thinking and data-driven decision-making.

Benefits

• Full-time position (39 hours/week) based in Barcelona.
• Office-based role with a progressive path toward a potential hybrid model.
• Salary: €30,000 gross/year + up to €3,500 gross/year performance bonus.
• Referral program with bonuses for successful candidate referrals.
• Relocation support for candidates moving from outside Spain.
• Ongoing skill development and sales training opportunities.
• Clear career growth path supported by coaching and a collaborative team environment.
• Prime office location at the World Trade Center Barcelona.

If you have strong customer-centric and sales skills and enjoy working in a dynamic environment, we encourage you to apply.