Global Education & Retail Excellence Manager

The Opportunity

Global Education & Retail Excellence Manager  

Location: Barcelona/London

Mission: 
Reporting to our Global Retail Excellence & Education Head of , our Global Education Manager is responsible for end-to-end program management of the Retail Academy—our global flagship learning platform. This role ensures the Retail Academy is strategically designed, flawlessly executed, and continuously improved.

The role requires a highly organized and proactive learning professional with strong Program management capabilities, a solid understanding of retail education environments and the ability to coordinate complex initiatives across global stakeholders. The successful candidate will combine operational excellence with a strategic mindset, ensuring the Retail Academy delivers impactful, relevant, and high-quality learning experiences that support business priorities across brands and markets.

What you'll get to do

1. Retail Academy Program Management
- Lead the end-to-end management of the Retail Academy, ensuring smooth planning, coordination, and delivery of all learning initiatives. 
- Build, maintain, and continuously update the global Retail Academy masterplan and calendar. 
- Coordinate the preparation and execution of in-person sessions, ensuring high-quality delivery and a seamless participant experience. 
- Facilitate learning sessions when needed.

2. Stakeholder Collaboration & Learning Relevance
- Partner closely with Global Education, Brands, and Markets to ensure learning content is relevant, impactful, and aligned with business priorities. 
- Act as the main operational point of contact for HR, Markets, and Brand Education teams in relation to the Retail Academy. 
- Foster strong collaboration across stakeholders to support the successful rollout and continuous evolution of the Academy.

3. Learning Impact & Continuous Improvement
- Track key participation metrics, including attendance, engagement, and completion rates.
- Conduct impact assessments and monitor training effectiveness and ROI. 
- Identify opportunities for continuous improvement, using data and feedback to enhance the Retail Academy experience and outcomes.

We'd love to meet you if you have

Experience: 
- 5+ years of experience in retail education, learning & development, training, or academy/program management roles, ideally within retail, consumer-facing, or transformation-driven environments. 
- Experience designing, coordinating, or managing retail/learning academies, capability-building programs, or large-scale learning initiatives is highly valued. 
- Proven experience in retail education, L&D, or training roles. 
- Strong program and project management skills, with the ability to manage multiple workstreams and stakeholders simultaneously. 
- Exceptional communication and stakeholder management skills, with the ability to work effectively across global, regional, and local teams. 
- High proficiency in presentations, training materials, and learning content coordination. 
- Strong organizational skills and attention to detail, with a focus on high-quality execution. 
- Experience in fast-paced, international, and cross-functional environments is a plus.
- Beauty / Luxury Fashion experience is a must
- Global / regional experience preferred 

Eduaction:
- Bachelor/Master degree in Business Administration, Economics

Languages:
- English - (Fluent as a must)
- Spanish & French as a plus

Competencies: 

- Strong program and project management 
- Stakeholder management and cross-functional collaboration 
- Learning agility and continuous improvement mindset 
- Communication and presentation skills 
- Organizational excellence and attention to detail

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

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