Group Product Manager - FBX

Are you passionate about building innovative Point of Sale products that empower hospitality professionals and redefine how services are delivered and experienced? As a Group Product Manager for the Point of Sale (POS) team at Mews, you will blend creativity, technical acumen, and customer empathy to craft the best possible POS solutions for a rapidly evolving hospitality industry.

Your focus will be on advancing hospitality commerce by solving key challenges in seamless ordering, payments, and operational efficiency - delivering flexible, scalable Point of Sale experiences for hotels - for on property restaurants, bars, and beyond. You’ll help enable unified commerce across properties, ensure frictionless guest and staff journeys, and unlock new revenue streams through embedded intelligence and integrations.

We’re looking for an outcome-driven product leader who thrives in fast-paced environments and loves empowering teams to deliver impactful and delightful product experiences. You’re motivated by elevating both product strategy and execution quality, and you cultivate high-performing teams who challenge each other to push boundaries. This is a high-visibility leadership role where clarity, urgency and ambition are essential to success.

Responsibilities

Vision & Strategy

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  Define and articulate a bold, multi-year vision for the future of Point of Sale within the Mews platform, making POS operations frictionless, intelligent and unifying for hospitality professionals.

  
  


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  Identify and champion opportunities at the intersection of hospitality, payments technology, and AI within your POS roadmap.

  
  


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  Connect product vision to measurable outcomes, ensuring alignment with business goals, OKRs, and customer satisfaction targets.

  
  

Customer & Market Insight

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  Validate hypotheses through rapid experimentation and regular customer engagement, particularly with users in food & beverage, retail outlets, and multi-venue operations within hospitality.

  
  


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  Foster deep relationships with forward-thinking hospitality brands to surface pain points and roadmap priorities for POS across diverse property types.

  
  


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  Partner with Sales, Customer Success, Support and external technology partners to ensure the POS offering anticipates market shifts and exceeds customer needs.

  
  


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  Lead with a data-informed product mindset, leveraging analytics and market research to iterate, prioritize, and measure success.

  
  

Team Leadership

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  Coach, mentor and grow a team of Product Managers and Designers dedicated to Point of Sale, promoting a culture of proactive problem-solving and ownership.

  
  


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  Ensure Mews POS delivers consistently intuitive, reliable, and delightful user experiences across all interfaces (e.g., fixed terminals, mobile, self-service).

  
  


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  Foster a culture of experimentation and continuous improvement, encouraging the team to identify creative solutions to hospitality’s most pressing POS challenges.

  
  

Influence & Impact

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  Own key product outcomes including product adoption, customer satisfaction (NPS/CSAT), revenue growth, and minimization of time-to-value for new and existing POS users.

  
  


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  Represent POS product strategy across the organization and with external customers and partners, communicating vision, progress and learnings with clarity and influence.

  
  

Requirements

Leadership & Collaboration

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  5+ years of product management experience with increasing responsibility; at least 2 years leading product teams in B2B SaaS, ideally within POS, payments, or hospitality technology verticals.

  
  


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  Demonstrated ability to coach and inspire high-performing cross-functional teams, shaping strong team dynamics and growing future product leaders.

  
  


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  Proven stakeholder management and influencing skills, working collaboratively with engineering, design, go-to-market, and external partners.

  
  

Execution & Strategy

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  Strong strategic and analytical skills with a customer-first mindset and track record of delivering measurable outcomes (adoption, retention, revenue, satisfaction).

  
  


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  Deep experience leveraging market insights, product analytics, and customer feedback to make informed roadmap and prioritization decisions.

  
  


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  Comfort managing trade-offs and ambiguity in a dynamic market, executing with urgency and attention to quality.

  
  

Domain & Technical Fluency

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  Technical fluency with POS products—including experience with integrations, payments, hardware/software ecosystems or real-time operational systems.

  
  


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  Solid familiarity with the hospitality industry and its unique requirements and challenges for point of sale solutions.

  
  


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  Bonus points for knowledge of hospitality commerce, payments, food & beverage workflows, or omnichannel retail.