Hostess - Destino Five Ibiza

An Irresistible
Opportunity

Are You Ready for a Transformative Challenge with one of The World’s
Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the
Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability
- and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality,
Immersive Music, All-Day Entertainment Experiences, and our Signature Style
Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never
Stops.

The Candidate

As an Enthusiastic and Energetic
Self-Starter, you embody the Soulful Spirit of The Twin Cherries by
consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates
a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team
Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha
Family Members, communicating with Confidence and Professionalism, making you a
Powerhouse in delivering the Legendary Experientials that The Pacha Group is
famous for.


Joining our Pacha Family with your passion for
Delivering Superior Performance, finding Creative Solutions, and Completing
Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash
your Limitless Potential in an Electrifying Environment that will Transcend
your Career to New Heights!

What We’re Looking For

• Previous experience of 1-2 years in a Luxury Hotel environment as a
  Hostess or in a Front Office Role.
  
• Mastery of Microsoft Word, Excel and Outlook, with Advanced Knowledge of
  Restaurant Management Software and POS Systems.
  
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated
  properties will be Advantageous, demonstrating a Strong Commitment to Luxury
  Service Standards.
  
• A Welcoming and Enthusiastic Energy
  that Sets the Tone for a Sensational and Unforgettable Guest Experience.
  
• Builds Magnetic Connections with
  Guests and Pacha Family Members alike, through Exceptional Interpersonal
  Skills.
  
• Maintains an Insta-Worthy Appearance
  at All Times, Aligned with The Group’s Signature Grooming Standards.
  
• Flexibility to Work a Range of
  Shifts, including Weekends and Holidays, in Line with the Dynamic Needs of The
  Pacha Group’s High-Energy Operations.
  
• A Proactive Nature and Eye for
  Detail, ensuring every aspect of the operation is curated to perfection.
  
• Champions Creative Problem-Solving,
  Independent Decision-Making, and Boundary-Breaking Performance.
  
• Exceptional skills in Improving
  Customer Satisfaction and Addressing complaints with tact, showcasing a
  commitment to maintaining Industry-Leading Standards.
  
• Is fiercely Loyal to their Team,
  Role and The Pacha Group, and is committed to working with Integrity in all
  Situations.
  
• Impeccable Communication Skills,
  both Verbal and Written, with Fluency in English and Spanish. Additional
  Languages are a definite Plus.
  
• Holds the Legal Right to Work in
  Europe, including any Required Visas or Work Permits, in Full Compliance with
  Local Regulations.
  
• Personally Settled on the Island
  with Accommodation Already Arranged is a Must.
  
• Brings an Outgoing Presence, and
  Enthusiastic, ‘Can-Do!’ Attitude that Sparks the Spirit of The Twin Cherries.
  

Key
Responsibilities

• Greets guests upon arrival with a Warm, Magnetic Welcome, setting
  the Tone for a Seamless and Unforgettable Pacha Journey.
  
• Checks guests into the hotel smoothly and efficiently, ensuring an
  Authentic, Soulful and Mesmerising First Impression.
  
• Assists guests in securing Seating Arrangements based on personal
  preferences, availability, and the distinctive Twin-Cherry vibe of each dining
  outlet.
  
• Manages waitlists during Peak Times, providing accurate time
  estimates and ensuring each guest feels Seen and Cared For.
  
• Handles Billing and Payments where applicable and in alignment with
  Financial Control Procedures.
  
• Ensures Accurate documentation and filing of guest IDs or passports
  in adherence legal and company Compliance.
  
• Collaborates with the Reservations and Front Office Teams to stay
  fully informed of daily arrivals, special requests and VIP preferences.
  
• Coordinates with the Food and Beverage Team to maximise Guest
  Satisfaction, supporting seamless transitions between Lobby Reception and
  Dining Touchpoints.
  
• Maintains a strong understanding of The Pacha Group’s concepts,
  menus, events and offerings, enabling confident and Intuitive Guest Guidance.
  
• Anticipates guest needs and fulfils special requests with
  confidence, precision and heartfelt attention to detail.
  
• Addresses inquiries and guest concerns with a Proactive,
  Professional Approach, resolving any challenges swiftly while maintaining the
  Signature Pacha Experience.
  
• Demonstrates Working Knowledge of room categories, hotel
  facilities, dining destinations, shop hours, and daily activations.
  
• Maintains awareness of occupancy, performance metrics, and revenue
  forecasts, contributing to the Team’s Operational Readiness.
  
• Upholds an in-depth awareness of Concierge, Guest Relations,
  Loyalty Club and Business Centre offerings to assist and redirect
  appropriately.
  
• Practices Open and Consistent communication, sharing important
  guest notes and team insights across shifts via the Front Office Logbook.
  
• Promotes bespoke offerings and immersive experiences through
  Magnetic Upselling and Suggestive Selling Techniques, driving guest engagement
  and revenue growth.
  
• Maintains professional confidentiality at all times, safeguarding
  the privacy of guests and the integrity of The Pacha Group.
  
• Participates in regular Team Meetings and bespoke training sessions,
  continuously Enhancing product knowledge, cultural fluency and service
  technique.
  
• Embraces a Visionary, Trailblazing Mindset, continuously Raising
  the Bar and Representing The Pacha Group’s High-Voltage Energy at every
  Touchpoint.
  

The Team

Pacha
Family Members are Playful, Creative and Audacious Leaders. They are Cultured
yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even
harder! If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments, then Look No Further! This
is your Chance to Become Part of the Pacha Family and write your own chapter -
with a ‘Cherry on Top!’

An Equal
Opportunity Employer

The Pacha Family represents over 35 nationalities
across its over 850 Pacha Family Members. The Pacha Group does not discriminate
and is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of
Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of
People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable
Hospitality and Entertainment, seamlessly integrating Cultural Heritage,
Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s
transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five
Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon
footprint reduction and accelerating the Balearics’ Net-Zero targets—where less
than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water
Stewardship, cutting usage by 24% in the 2024 season, while the Group’s
dedication to Responsible Sourcing ensures that 39% of its fruits and
vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability
Leadership, The Pacha Group has registered all core properties—including Pacha
Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under
development—with the US Green Building Council, targeting LEED Gold or higher
certification. Beyond operations, The Pacha Foundation continues to Champion
Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports
Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s
Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong
presence in various sectors such as music, leisure, entertainment, hospitality,
and fashion. It extends its international influence through well-known
destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and
Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is
dedicated to sharing the essence of the Ibizan lifestyle with the world,
characterised by a carefree, sophisticated way of life infused with creativity,
music, and a spirit of acceptance.

Find out more
here: pacha.com        

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and
its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah,
FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2
hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain,
Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in
the UAE and Spain; as well as a range of assets that include Toy Room, and
WooMoon Storytellers (Globally).

FIVE’s
focus is on a ‘Global Sustainable Entertainment Ecosystem,’ which is the
integration of immersive entertainment with homegrown F&B concepts that
results in a distinctive guest experience for an international and affluent
audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza, part of The Pacha Group’s iconic legacy, reopens in
June 2025 after a comprehensive transformation, elevating it from a four-star
to a five-star destination. The reimagined hotel blends sophisticated
contemporary design with a commitment to sustainability, aiming to achieve LEED
Platinum certification.

Guests can expect elevated dining, luxurious amenities, and imaginative
spaces, including terraces with outdoor bathtubs and a wellness-focused outdoor
gym. As a beacon of sustainable luxury on the island, Destino Five Ibiza
redefines the art of celebration, offering unforgettable moments of joy,
connection, and inclusivity.