Housekeeping Coordinator - Six Senses Ibiza

As Housekeeping Coordinator, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort.

Duties and Responsibilities

I will support the efficient operation of the housekeeping department, ensuring that products and services meet Six Senses’ operating standards. 

This includes:

• Enforcing established policies, procedures, and best practices.

• Collaborating with other departments to fulfil guest needs and maintain seamless operations.

• Overseeing the housekeeping and laundry facilities, ensuring a secure environment for guests and hosts.

• Managing inventory, stocktakes, and storage assessments in line with Six Senses sustainability practices.

Housekeeping Control Desk

The housekeeping control desk serves as the communication hub for the department. As Housekeeping Coordinator, I am responsible for:

• Handling all incoming calls and inquiries in a professional and efficient manner, conveying information accurately.

• Keeping the notice board up to date with relevant information.

• Communicating room status changes and occupancy updates with floor supervisors.

Guest Interaction and Room Management

• Assigning rooms to attendants and ensuring operational efficiency.

• Managing room status updates in PMS (Opera, HubOS).

• Assisting guests with special requests and preferences, ensuring satisfaction.

• Coordinating with Front Office, Laundry, and Valet departments to fulfill guest requests.

• Managing inventory control, purchasing requirements, and departmental stocktakes.

Maintenance and Repairs

• Liaising with the Engineering team to address room maintenance issues promptly.

• Reporting health, safety, or security hazards to the Exec. Assistant Housekeeper.

Team Management

• Scheduling housekeeping shifts to ensure adequate coverage for all operations.

• Providing training for new hosts and ongoing skill development for current hosts.

• Conducting proper handover briefings, ensuring all tasks and responsibilities are clearly communicated.

Qualification

To execute the position of Housekeeping Coordinator, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following:

• Possess a minimum of two years total experience in similar hotel operational role.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS platforms like Opera, HubOS, etc.
• Fluent in English and Spanish. 
• Valid Spanish Work Permit or European Union citizenship is required for this role.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Coordinator at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment.