Inside Sales Associate

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

At Insight we have an amazing opportunity for an Inside Sales Operations Associate to join our successful team based in Madrid.

Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Inside Sales Associate, a key member of the Operations team, provides administrative support to divisional sales teams and works closely with other departments in order to maintain the highest levels of client and teammate satisfaction.

Key duties and responsabilities:

• Respond promptly to all internal and external client queries received in order to optimise sales activities and provide the highest level of service to clients.
• Collaborate with internal departments to ensure all client requests are picked up within relevant timescales.
• Ensure the Sales teams compliance with Insight’s policies and procedures.
• Communicate directly with Insight’s distributors, and chase and follow-up items as when required to ensure all client orders are shipped in line with requirements.
• Manage internal sales processes including processing orders, contracts, quote generation and the conversion of maintenance renewals.
• Actively manage tickets raised, ensure they are escalated when appropriate, and update information on an ongoing basis.
• Manage online catalogues to ensuring pricing and parts are updated and correct in order for clients to view them.
• Occasionally contribute data to sales pitches, requests for information, and requests for proposals under the guidance of the Inside Account Manager and or Executive Account Manager.

Skills/Experience required:

• Experience of working within a high performing team within a fast-paced, target driven environment.
• Excellent time management skills and ability to work unsupervised, to tight deadlines.
• Articulate, numerate, and able to communicate well at all levels within the organisation and with external clients.
• Ability to understand client needs and collaborate effectively with teammates.
• High level of written and spoken English.

Insight is an equal opportunity employer and we’re committed to achieving diversity and equality within our organization. We seek out people from diverse backgrounds and encourage you to approach challenges.