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IT Helpdesk - IT support

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Descripción del trabajo - IT Helpdesk - IT support

Screening Eagle Technologies is a merger of two companies that were founded and funded by Tectus Group: Dreamlab, a Singapore-based software and robotics company that was founded in 2015; and Proceq, a Swiss-based non-destructive testing (NDT) company that was founded in 1954. We operate world-wide with 300 ambitious Eagles. We are looking for a passionate IT professional to join an international team, being a key contact person to support our regional office in Malaga and offices worldwide. A very hands-on, experienced professional who has a great attitude and solid, proven experience in various internal IT fields, he will be working in an exciting IT environment together with specialists all around the globe

This is a temporary role based in Malaga

  • 1st Level Support Technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations.
  • IT Administration of our Málaga office
  • Install and configure computer hardware and software
  • Provides answers to “clients” by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves client references and writing and maintaining documentation.
  • Operate devices (iOS, iPadOS, macOS, LinuxOS, WinOS, ServerOS). 
  • Operate IT Infrastructure Systems (Active Directory, Printers, Exchange mailboxes, DNS, groups policies, VPN, network technologies and Backup).
  • Support other functions as IT policies implementation, onboarding/offboarding among others.
  • High School Diploma or equivalent
  • At least +3 yeas of experience in a similar role
  • Confident handling of MS Office, ticket systems, Windows,Linux and Mac OS´s and mobile devices 
  • Excellent English skills
  • Experience working in international environments is a plus
  • Ability to learn new skills quickly – for example, supporting new applications, or adopting new best practices.
  • Problem solving skills
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