IT Helpdesk Specialist

At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.

Responsibilities:

• Act as the first point of contact for user incidents and requests.

• Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.

• Set up and configure equipment for new hires (laptops, mobiles, accounts).

• Manage user provisioning and deprovisioning, permissions, and access rights.

• Install, update, and maintain software across devices.

• Log and track incidents in the ticketing system, ensuring timely resolution.

• Escalate complex issues to Level 2/3 or specialist teams (systems, networks).

• Maintain an accurate inventory of company hardware and software.

• Support store technology (POS systems, tablets, connectivity) as new locations open.

• Continuously improve support processes and documentation.

Key Requirements:

• 3 years of experience in IT support, helpdesk, or a similar role.

• Solid knowledge of Windows environments, Microsoft 365, and common business applications.

• Familiarity with ticketing tools and remote support.

• Basic understanding of networks, hardware, and user access management.

• Strong problem-solving skills and a patient, service-oriented attitude.

• Ability to juggle multiple requests and prioritise under pressure.

• Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.

• A proactive, roll-up-your-sleeves attitude and genuine willingness to help.

What we offer:

• The chance to join a solid, growing company with a collaborative culture and team spirit.
• Autonomy and direct influence in shaping the IT Department.
• Compensation aligned with experience, plus the company's current benefits.
• Ongoing training and professional development opportunities.