IT Support

Our client, international engineering company, is looking for the following profile:

The IT Support Engineer will be responsible for desktop support, but also part of the Global IT team. He/she will be dealing with support tickets concerning local computer systems, printers and connectivity in the Madrid office as well as a proportion of their time monitoring and maintaining the computer systems within the wider organization.

He/she will be at the very busy front-line, dealing directly with employees and contractors who have technical issues such as forgotten passwords, printer or email issues and connectivity problems.

Tasks may include:

Installing and configuring computer systems.

Diagnosing and solving hardware/software faults.

Analyzing call logs to spot trends and underlying issues.

Your typical 'to do' list may look something like this:

Installing new software

Managing, prioritizing and solving support tickets.

Installing new hardware (servers, printers, computer workstations etc.).

Overseeing security and installing anti-virus protection.

Fixing network faults.

Technical support for people using the network.

Training staff on new systems.

Day to day admin and monitoring of new use.

Planning future improvements.

Suggesting IT solutions to business problems.

Making sure all IT meets business needs.

In terms of career progression, you can get promoted to senior technical support supporting IT functions on a worldwide basis.

Specific Requirements:

• Experience in desktop support with Windows OS 10, Teams, Outlook, Office365 products and printers.
• Understanding of networking protocols and concepts including routing and wide area networks.
• Diagnostic abilities.
• Some experience with VMWare, Veeam, Hyper - V.
• Understanding of group policy and Active Directory concepts.
• Experience with Windows sever OS.

General Requirements:

• He/she will have good spoken and written English and Spanish, knowledge of any other languages are an advantage. 
• Ideally has Microsoft certifications. Other recognized certifications are an advantage.
• Must be willing to travel occasionally within Iberia, and possibly Europe (10% max).
• Must be willing to demonstrate some flexibility in working hours.

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