IT Support Desk T1

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

As an IT Support Desk Tier 1 technician, you will be responsible for providing excellent customer service supporting the internal customer, solving a number of IT incidents and service requests as high as possible, and escalating to IT Support Desk Tier 2 those incidents that fall outside the scope of the competencies and skills of a Tier 1.

What’s your Mission? 

• Ensuring precise and time binding on and offboarding tasks.
• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution for each incident to restore as quick as possible the customer working conditions.
• Walk the customer through the problem-solving process.
• Escalate issues to the appropriate service support personnel or vendor.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in tickets/logs.
• Identify and suggest possible improvements on procedures.

Requirements

Your Experience, Our Future 

• Excellent Communication: Fluent in English with exceptional grammar and spelling
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail
• Previous experience in similar role.
• Ability to recognize the key hardware components of a computer
• Ability to demonstrate to be able to navigate through Windows 10 operating system

Your Benefits Package 

• Start Date: 4 ofAugust 2025
• Contract: Temporary (3-month contract with 1-month probation period) 
• Position: Support Desk Technician T1
• Hours: 39 h/week
• Work Schedule: Monday to Friday, between 9:00 am to 6:00 pm
• Salary: 21.000€ gross per year
• Holidays: 2 accrued days per month
• Work Model: Office working
• Training: 2 weeks of office based training, Monday to Friday, between 9:00 am to 6:00 pm
• Office Location: Barcelona (La Sagrera) 

Let's chat about your future at CPM International!