IT Support Field Engineer L2 ES

WE’RE HIRING: IT Support Field Engineer L2 in Spain!

Company Overview

A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

• Operating in 190+ countries
  




• Supported by 6,000+ skilled engineers globally
  




• Serving 200+ enterprise clients across multiple industries
  

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

Project Overview

The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

Role Summary

The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

Requirements

Key Responsibilities

• Provide Level 2 onsite and remote IT support to end users
  




• Troubleshoot and resolve hardware, software, and connectivity issues
  




• Support desktops, laptops, printers, servers, and peripherals
  




• Escalate unresolved incidents in accordance with SLA and ITIL processes
  




• Ensure high customer satisfaction and service quality
  

Software & Application Support

• Windows OS installation, configuration, and troubleshooting
  




• Microsoft Office and enterprise business applications
  




• Email, VPN, and collaboration tools
  




• User account and access management
  

Hardware & Devices Supported

• Desktops and laptops: Dell, HP, Lenovo
  




• Printers: HP, Lexmark, IBM
  




• Servers and related infrastructure
  




• Peripherals and end-user accessories
  

Asset & Stock Management

• Maintain accurate asset inventory and documentation
  




• Perform device deployment, replacement, and decommissioning
  




• Coordinate hardware refresh and lifecycle management
  




• Update asset and ticketing systems
  

Remote & Multi-Site Support

• Provide remote support for distributed user environments
  




• Travel to client sites as required
  




• Collaborate with centralized service desk and regional teams
  




• Support multiple customer locations across Spain
  

Additional Responsibilities

• Deliver VIP and Director-level support with a white-glove service approach
  




• Follow ITIL best practices and organizational procedures
  




• Document incidents, changes, and resolutions clearly
  




• Support IT rollouts, upgrades, and project initiatives
  

Required Skills & Qualifications

Educational Qualifications

• CompTIA A+ Certification (mandatory)
  




• Baseline OEM Certifications (any of the following, depending on assignment):
  

  
  
  
  

  • Dell Desktop / Laptop
    

  
  

  • HP Desktop / Laptop / Printer
    

  
  

  • Lenovo Desktop / Laptop
    

  
  

  • Lexmark Printer
    

  
  

  • IBM Printer
    

  
  

  • Server technologies
    

  
  

Essential Skills

Behavioural

• Strong customer service and interpersonal skills
  




• Proven experience supporting VIPs and Directors
  




• Professional communication and white-glove service mindset
  




• Ability to work independently and manage priorities
  

Technical

• Strong Level 2 onsite IT support expertise
  




• Advanced troubleshooting and problem-solving skills
  




• Experience in enterprise IT support environments
  

Language Skills (CEFR Levels A1–C2)

• English: Proficient (minimum B2)
  




• Spanish: Proficient (minimum B2)
  

Experience Requirement

• 2–4 years of relevant IT support or field engineering experience
  

Benefits

Why Join Us

At Excis, your work makes a real impact. As an IT Support Field Engineer L2, you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.

What We Offer

• A key role in a high-impact, enterprise-level IT support environment
  




• Opportunities for continuous learning and long-term career development
  




• A collaborative culture that values innovation, ownership, and excellence
  




• Competitive compensation and benefits
  




• A global organization with offices in 50+ countries, offering international exposure and long-term growth opportunities
  

Join Excis and become part of an IT Support Field Engineer L2 team that values your expertise, rewards initiative, and empowers you to deliver excellence every day.