IT Support Specialist (Zaragoza, App, Lab IT, Customer Support)

D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering cutting-edge services to industry-leading clients through strong partnerships and a people-focused culture.

We are seeking a highly skilled and motivated IT/OT Support Specialist to join our team onsite in Zaragoza, Spain. This role requires hands-on support for both IT and OT systems in a regulated manufacturing environment. You will act as a critical bridge between operational technology and enterprise IT, ensuring uninterrupted operations and compliance with regulatory standards.

Key Responsibilities:

💻 IT Support

• Break/fix and service support for thin clients, IPCs, handhelds, and lab devices
• Printer support (core and enhanced)
• Local application troubleshooting and support
• Backup and restore operations for lab/manufacturing environments
• Software upgrade and patching coordination
• Onsite hands-and-feet support for global support teams

⚙️ OT Support

• Troubleshoot automation and production/quality system issues
• Replace/swap OT IT equipment (PCs, network devices, printers)
• Support PLCs, SCADA systems, historian and production databases
• Apply OT software patches and support engineering projects
• Execute data backups and disaster recovery procedures

🔒 Security & Compliance

• Support IT deviations, CAPA, and change controls
• Execute CSV tasks (incident/change/user management)
• Maintain GxP compliance and documentation standards
• Participate in audits and training compliance reviews

🚨 Monitoring & Incident Management

• Track and analyze incidents through ticketing systems (e.g., ServiceNow, Remedy)
• Maintain OT CMDB and asset inventory

• Bachelor’s degree in IT, Engineering, or a related field
• 3+ years in IT/OT support within regulated industries (5+ for senior profiles)
• Strong experience with:
• Industrial IT hardware (thin clients, IPCs, etc.)
• SCADA, PLCs, lab/manufacturing systems
• CSV, GxP, Quality Management Systems
• Backup, DR, and ITIL processes
• Familiar with tools like ServiceNow, Remedy, Active Directory, Azure, SQL Server
• Fluent in English and Spanish/Dutch
• Willing to work onsite with option for on-call rotation (24/7)
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment

Is IT in your DNA?