IT Support Technician (Discapacidad)

What Is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

The IT department is the main responsible for supporting our employees mainly focusing on our call center which they operate in several time zones.

We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need.

What you will do?

• In-situ support.
• Help us to manage the equipment stock.
• Prepare Windows / Linux / macOS computers.
• Give access and remove access to our platforms to users when necessary.
• Support and check meeting rooms, events too.
• Learn a lot about security and good practices.
• Create documentation to help users and the team in their day to day.

• At least 1 year of experience.
• Basic knowledge of networking.
• Experience with Windows 10 and the Office suite, we also value knowledge about macOS and Linux support level.
• We value knowledge about Jira, Unifi.
• Required English fluent level.
• Based in Barcelona.
• Nice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call Center.
• Certificado en discapacidad superior al 33%.

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Offices in Barcelona city.
• Permanent contract from the start.
• Travel packages at reduced prices!
• Referral bonus, if you bring people as talented as you.
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.