Job Opportunities Sales Associate Fixed-Term

MAIN PURPOSE

• Maximize boutique performance by achieving sales targets and strategic objectives.


• Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.


• Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.


• Advise clients to guarantee high-quality service, following Montblanc's standards.


• Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.


• Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

KEY RESPONSIBILITIES

• Sales Management




• Manage product sales effectively.


• Achieve set sales goals.


• Handle the sales process according to the client type.


• Advise clients and ensure their satisfaction.


• Develop sales initiatives.

• Customer Relations




• Ensure customer relations (agreements, service) according to Brand standards.


• Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).


• Increase the customer database by providing all relevant information.


• Track customer files.


• Manage customer complaints together with the ABM.

• Brand Presentation




• Maintain consistent adherence to brand presentation standards:




• Personal appearance and uniform.


• Luxurious appearance of the Boutique and displayed products (windows and displays).

• Marketing Implementation




• Respect and ensure the implementation of all marketing campaigns.


• Actively participate in event organization.

• Boutique Operations




• Ensure the Boutique's operation in the absence of colleagues.


• Demonstrate versatility in cash register and warehouse tasks.


• Ensure all sales are correctly processed in the computer system.

• Product Management




• Participate in inventories.


• Prevent potential losses.


• Check merchandise reception.


• Prepare merchandise shipments.


• Transfer merchandise information.

• Information Management




• Provide all necessary information to the store management to prepare reports.


• Actively participate in team meetings.


• Actively participate in training sessions.


• Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

JOB REQUIREMENTS

• Basic Education:




• Proven sales experience (required).


• Commercial maturity.

• Specific Knowledge:




• Knowledge of the product and the Brand.

• Professional Experience:




• One year of experience in the type of sales to be performed.


• Complementary training: Sales techniques.

• Other Skills:




• Ability to impact and communicate with clients.


• Service orientation - Ability to detect customer needs.


• Sense of responsibility and initiative.


• Excellent appearance and presentation.

• Languages:




• Spanish (Fluent)


• English (Fluent)