(Junior) Customer Quality Excellence Specialist

(Junior) Customer Quality Excellence Specialist\n\nBacelona, Spain\n\nYour mission? Turn quality requests into client confidence\u2014worldwide. Step into a role where your attention to detail safeguards global excellence. As our Customer Quality Excellence Specialist, you\u0027ll be the go-to expert managing quality inquiries from clients around the world through our internal tool. You\u0027ll collaborate with an exceptional Quality Assurance team and work cross-functionally with Regulatory, Customer Care, Operations, and beyond. If you thrive on precision, love solving puzzles, and want to be at the heart of quality innovation, this is where you belong.\n\nYour key responsibilities\n\n * Own the quality conversation: Handle requests for manufacturing sites globally, ensuring timely and accurate responses that build client trust.\n * Be the quality knowledge hub: Support the QA team by harmonizing responses, templates, and FAQs across sites\u2014making excellence consistent.\n * Coordinate like a pro: Compile QA inputs on customer documentation worldwide, gathering insights from operational sites and collaborating with QC, Regulatory, Customer Care, Purchasing, and Operations.\n * Keep data flawless: Maintain accuracy in our internal quality database, ensuring information is reliable and up-to-date.\n * Drive innovation: Work independently or with teams on projects that improve processes and elevate our quality standards.\n * Empower others: Train local teams on computerized systems and champion best documentation practices.\n\n\n\nWe offer\n\n * A purpose-driven journey: Play a key role in improving lives\u2014from our workforce to communities and society at large.\n * Innovation at scale: Be part of a company shaping the future through breakthrough industrial innovations and cutting-edge technology.\n * Global mindset, local impact: Thrive in an international environment within a dynamically growing organization.\n * Continuous growth: Embark on an inspiring journey of learning, transformation, and career advancement.\n * Work-life harmony: Enjoy a flexible working time model designed to support your well-being and balance.\n * Competitive rewards: Benefit from a retribution package aligned with your expertise and contributions.C ustomer-first approach, turning ideas into impactful solutions\n\n\n\nYou bring\n\n * Scientific foundation: Degree or professional qualification (FP) in Chemistry, Biology, Food Technology, or a related field with quality background.\n * Quality know-how: Minimum knowledge of certifications like ISO 9001 and food safety standards.\n * Communication excellence: Strong skills to interact confidently with business partners and clients across cultures; fluent in English.\n * Team-first attitude: Proactive, methodical, well-organized, and a collaborative team player who thrives in dynamic environments.\n * Adaptability \u0026 initiative: Flexibility to support business needs with a highly motivated mindset ready to learn and improve.\n * Problem-solving mindset: Able to understand procedures, follow internal guidelines, and detect new ways to enhance processes.\n\n\n\nOur application process\n\nInterested in this role? Then please apply online only via our career portal.\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them.\n\nJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.\n\nFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.\n\nAnd while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future.\n\nBecause real progress only happens when we go beyond, together.\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve.\n\nWe welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.\n\nAnd if you have a disability or need any support through the application process, we\u2019re here to help \u2013 just let us know what you need, and we\u2019ll do everything we can to make it work.\n\nAgency statement\n\nWe\u2019re managing this search directly at dsm-firmenich. If you\u2019re applying as an individual, we\u2019d love to hear from you. We\u2019re not accepting agency submissions or proposals involving fees or commissions for this role.\n