Junior Helpdesk Support Specialist | Madrid

We are currently seeking an energetic individual to work full-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)

• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests

• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair

• Adhere to procedures for logging, reporting and monitoring helpdesk requests.

• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:

• Must be fluent in the English language

• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people

• Highly self-motivated and with reasoning skills

• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO)

• Knowledge of MacOS is desirable

• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.

• Knowledge of Antivirus and Spyware removal techniques

• Ability to quickly diagnose and fix problems

• Ability to articulate and maintain attention to technical details

• Ability to open a computer and replace defective components

• Desire to learn new skills

• Ability to follow through and document issues as well as resolutions

• Be able to work in a team-oriented, collaborative environment

• Familiar with Microsoft Active Directory a plus