Junior IT Support Specialist

About BizAway

Here at BizAway, we Deliver the Future of Travel. 😎
 

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for 

We are looking for a driven and enthusiastic Junior IT Support Specialist (m/f/d) , who desires to contribute to the growth and success of our IT Team.

Your role in BizAway

• Providing first-level support to all BizAway employees, both in-person and via remote access, for hardware, software, and network-related issues.
• Configuring, deploying, retrieving, and troubleshooting Windows and macOS laptops and mobile devices.
• Supporting and maintaining peripherals like monitors, keyboards, printers, and office A/V equipment.
• Managing user accounts using our cloud Identity and Access Management (IAM) system, including onboarding and offboarding processes.
• Contributing to internal IT documentation, guides, and FAQs.
• Assisting with IT inventory tasks.

Your basic qualifications

• Knowledge of Windows and macOS operating systems
• Knowledge of Android and iOS mobile operating systems
• Experience in troubleshooting common hardware, software, and network issues
• Basic understanding of networking principles (TCP/IP, DNS, DHCP)
• Excellent communication skills and the ability to explain technical topics to non-technical users 
• Proactive, service-oriented attitude with a focus on user satisfaction
• Fluency in English (written and spoken)
• Availability to travel occasionally to other company locations or for training

We are also interested in

• Previous work in a fast-paced, international tech environment
• Experience with IT asset management and inventory tools
• Experience with Identity and Access Management (IAM) platforms
• Enthusiasm for learning and improving processes in IT support
   

Our offer

✈️  A seat on a scale-up with skyrocketing growth
💰  Attractive compensation, including equity in the company
📈  Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
🌍  Multicultural and international team
🙌  Collaborative and smart environment to work and learn
🍻  Free coffee to kick-start your day and free beers to celebrate together
🏢  Remote work, flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.