Junior Product Operations Agent

The Company 

Cledara helps businesses take control of their software subscriptions. We give them visibility of their software usage, cut excess spend, and streamline admin, so they can focus on what matters most.

With 1,000+ customers across 32 countries and 6,000+ software vendors, we’re the world’s leading software management platform. Backed by top investors including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis, we’re scaling rapidly.

Fun fact: We have a tradition of sports partnerships and recently announced a five-year partnership with Cambridge United FC!

The Role 

As one of the first members of our Operations team, you’ll work closely with the Head of Support & Operations to help build and run the processes that power Cledara’s platform. Your work will directly impact our customers and product, and you’ll play a key role in shaping how operations evolve as we scale.

You will be responsible for:

• Executing exception handling for Cledara’s customer invoice matching process
• Managing the merchant classification and enrichment process
• Supporting customer payment, reconciliation, and reward payout processes
• Operating and improving Cledara’s SaaS tracking features
• Collaborating with the Product team to prepare for new feature releases and ensure smooth operational support
• Identifying opportunities to streamline and improve processes using automation and large language models (LLMs)
• Helping to design and run Cledara’s payment operations processes

• Fluent written and spoken English
• Passion for technology startups and curiosity about the SaaS industry
• Confidence working with data, including proficiency in Excel/Google Sheets functions such as VLOOKUP, MATCH, INDEX, and Pivot Tables
• A proactive, can-do attitude and the flexibility to thrive in a fast-paced, evolving environment
• Self-starter who enjoys autonomy and takes ownership of their work
• Eagerness to learn new tools and systems — especially those that support modern product and operations functions
• Bachelor’s degree or equivalent (desirable but not essential)

About You

• You're early in your career or a recent graduate, looking to gain hands-on experience in a high-growth startup
• You’re resourceful and resilient — when you don’t know something, you find out
• You’re thoughtful about how you manage your time and what’s worth focusing on
• You bring positive energy, curiosity, and a solution-oriented mindset to everything you do
• You care about making things better — and making a real difference in your role

• Access to Private Medical Insurance via Sanitas.
• Food allowance to the value of €100 per month.
• Learning budget - to help you stay on top of your game.
• A great working culture with regular work outings, company offsites and international travel.
• 23 days annual leave plus public holidays.
• Access to a corporate ClassPass account.
• An Apple Macbook to work on.
• Great centrally located workspace with an outside courtyard area, beautiful collaborative working spaces, free tea & coffee, and periodic social events.

Salary range - €23,000-€25,000