Key Account Specialist

Working closely with the Commercial Manager, you will help ensure accurate forecasting, order management, promotional implementation, and cross-functional coordination to deliver excellent customer service and achieve business targets. Support the implementation of customer business plans and promotions as directed by the Commercial Manager. Monitor and maintain accurate sales forecasts and product demand using tools like Logility and other commercial systems. Ensure timely processing and follow-up of orders, shipments, and invoices. Assist in managing the execution of marketing activities and promotional budgets. Track customer performance against targets and highlight risks and opportunities. Collaborate with the Digital, Demand Planning, Supply Chain, and Finance teams to ensure seamless execution of customer needs. Monitor inventory levels, customer investment budgets, and promotional effectiveness. Maintain accurate customer data and documents, including contracts, sales agreements, and SOX compliance records. Participate in business reviews and customer presentations by preparing data and materials. Provide administrative support related to key account operations and sales tracking. Bachelor's degree in Business, Marketing, Management, or a related field. 2+ years of experience in sales support, account coordination, or a related commercial function. Proficient in Microsoft Excel; familiarity with BI tools, CRM, and forecasting software (e.g., Logility) is a plus. Strong organizational and time-management skills with attention to detail. Analytical mindset with the ability to interpret sales data and trends. Ability to collaborate cross-functionally in a dynamic and fast-paced environment. Professional proficiency in Spanish and English (written and spoken) required. Fluency in Portuguese/French is an advantage. Experience in the toy, FMCG, or retail industry. Understanding of promotional mechanics and sales operations. Knowing is Half the Battle Break the Mold Take Charge Be Legendary Friendship is Magic LI-Hybrid We are an Equal Opportunity / Affirmative Action Employer The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position. Shortlisted candidates may be subject to a reference check. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and need to request an accommodation, please let your recruiter or coordinator know. The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let your recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.