Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote
Role:L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.
Main Tasks:- Manage and resolve L2 incidents within SLA.
- Perform platform troubleshooting and log analysis.
- Support deployments, releases and changes.
- Execute runbooks, recovery procedures and operational tasks.
- Document incidents, resolutions and known workarounds.
- Perform basic Root Cause Analysis (RCA) and identify recurring issues.
- Maintain simple automation scripts.
- Support Flex/Omni Gateway operations.
- Track actions and deliverables to closure.
- Participate in production support meetings, on-call and major incidents.
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