LATITUDE Customer Support Specialist (with Italian and French) - Madrid based

Location: On site working schedule (5 days in the office), in our hub in Madrid, Spain.\n\nAbout the role: \n\nAre you multilingual and want to use your language skills in an international environment to provide global support to clinicians and patients? Do you enjoy helping people?\n\nThen you are the person we are looking for to join our team to support LATITUDE Remote Monitoring.\n\nWe are currently looking to reinforce our international team which provides support on LATITUDE Remote Monitoring, a system which allows patients implanted with a cardiac device to be monitored remotely by their physician. \n\nYour responsibilities will include:\n\n * Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).\n * Provide remote support to patients while set-up and troubleshooting of their remote monitoring system.\n * Educate, support and train customers and patients through phone consultation and written correspondence.\n * Support optimization of clinic workflows, analyzing processes and making recommendations for remote management. \n * Document and evaluate customer inquiries, comments and concerns.\n * Achieve and maintain proficiency for LATITUDE. \n * Create relevant training document.\n\n\n\nWhat we are looking in you:\n\n * Languages: Professionally fluent in English, Italian and French (at least B2/C1 level). \n * Problem Solving: Applies professional concepts and company policies and procedures, analyses data or situations, and exercises judgment to recommend solutions to solve problems. Follows standard practices and procedures in analyzing situations or data from which answers can be obtained. \n * Planning and Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule with guidance from manager. Is punctual and accurate. \n * Decision Making: Receives general supervision. Makes recommendations which may be reviewed by manager. May seek guidance in resolving problems. \n * Business Relationships: Begins establishing and cultivating internal business relationships to facilitate completion of tasks. Uses discretion, diplomacy and tact in interactions. Is reliable and service-oriented. Has team player attitude.\n * Project Management: Linear thinking, organized, pragmatical, and meets expectations on deliverables and deadlines.\n\n\n\nWhat we can offer to you:\n\n * Join one of the leading players of the Medical Device Industry, full of career development opportunities.\n * Permanent contract.\n * Attractive benefits.\n * Career Development.\n * Possibility to make a direct impact on patients\u2019 life.\n * Working in an international, fast growing and innovative environment. \n \n\n\n\n\nWe, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person\u2019s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.\n