Manager Compliance and Governance OPC

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

This role is critical for ensuring that OPC operates within legal regulatory frameworks, adheres to internal policies and successfully delivers projects that align with strategic objectives. This person will be responsible for overseeing the compliance and corporate governance execution inside OPC within Amex Spain to enhance operational efficiencies and business performance.

Responsibilities include:

• Overseeing and leading part of the OPC support functions.


• Interacting with different internal areas/departments that are owning the different projects and/or main tasks. Some of these are Legal, compliance, operational excellence, risk, GMS business, board secretary and internal audit teams.


• Providing guidance, program oversight / governance to the OPC leadership team, being aware of legal updates and market practices and making proposals to continuously evolve and ensure adherence to compliance and regulatory requirements. 


• Supporting audit, corrective action, and operational risk event remediation efforts related to relevant regulatory or compliance programs.


• Coordinating and driving alignment of cross-functional processes. 


• Ensuring the development, implementation and update of compliance policies, procedures and governance framework in OPC. 


• Establishing risk management strategies to identify, assess and mitigate risks.


• Supporting OPC Directors and Leaders with governance and compliance related matters.


• Ensuring that decision making aligns with regulatory and operational best practices.


• Managing stakeholders and build relationships with relevant parties inside the business.


• Providing recommendations to OPC Directors and Leaders on governance, compliance, risk mitigation and process improvements. 


• Maintaining corporate records and documentation for transparency and accountability 


• Overseeing and conduction of internal audits and risk assessments


• Monitoring regulatory changes and timely adaptation of the business.


• Ensuring training on compliance requirements are identified and delivered in a timely manner.


• Planning, coordinating and supervising the implementation of projects aligned with business objectives.


• Ensuring support and governance of the European process oversight teams in OPC and supporting GPIP and GMAC policy adherence, both in OPC and across Europe.


• Supporting and project managing change initiatives impacting colleagues across OPC. 

Minimum Qualifications:

• Fluent English and Spanish


• Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.


• Experience of working in one or more of these areas is preferred: Legal, compliance/regulatory, operational excellence, risk.


• Problem solver and agile decision-maker with solid analytical skills.


• Attention to details.


• Strong team player with ability to influence opinions without having direct authority.


• Strong interpersonal and collaboration skills


• Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.


• Understanding of the merchant business, related regulatory landscape, and emerging trends/models is preferred.


• Exposure to regulatory and policy compliance activities with a strong control mindset and attention to detail.


• Project management experience 


• BA or BS degree preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.