Manager - People Solutions EMEA (Shared Services)

Manager- People Solutions EMEA(Shared Services) Provide hands-on support during peak volumes or staffing gaps to maintain service continuity. Ensure accurate and compliant records management practices across employee lifecycle processes. Partner with global People Solutions leaders to coordinate interregional support and share best practices. Serve as a point-of-escalation for employee inquiries and collaborate with COEs, HRBPs, and legal/compliance teams. Contribute to global initiatives such as onboarding standardization, time tracking, and ServiceNow optimization. Participate in global People Team programs, including onboarding/offboarding improvements, compliance initiatives, and AI-driven service enhancements. Hire, coach, and develop a high-performing, inclusive team with broad capabilities across Tier 0-2 support. Foster a growth-oriented culture emphasizing agility, collaboration, and career development. Ensure team members are fully trained and equipped to manage regional workloads efficiently and accurately. Lead the team in adopting modern HR support practices, including digitization, automation, and self-service enablement. Champion new ways of working, encouraging experimentation, feedback, and iterative improvements. Identify and implement process enhancements that improve speed, quality, and employee experience. Collaborate with global peers to align on modernization goals and share best practices. Lead efforts to improve employee experience through process redesign, digitization, and knowledge centralization. Maintain and enhance Tier 0 self-service content and Tier 1 documentation in platforms like ServiceNow and Workday. Support the development of dashboards and analytics to inform strategic decisions and reporting. 6+ years in HR, including 4+ years in customer-facing roles. 2+ years managing teams and 2+ years training and developing others. Proven problem-solving skills across multiple HR systems (Workday, ServiceNow, etc.). Strong communication skills across all organizational levels. Bachelor's degree in HR, Business Administration, or related field. Working knowledge of regional labor laws and compliance requirements. Intermediate to advanced proficiency in Microsoft Office Suite. Experience in a global shared services environment. Familiarity with ServiceNow case management and knowledge architecture. Ability to operate in ambiguous environment with evolving priorities. Strategic mindset with a passion for employee experience and operational excellence. Demonstrated ability to lead teams through change and modernization initiatives. Experience managing records and compliance-related processes, including background checks.