Medical Assistance Coordinator

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care provides provides travel- and medical assistance 24/7 365 days a year for travellers and employees stationed abroad, anywhere in the world.

We are now expanding and will establish our own medical team for medical assistance services. We are looking to recruit Registered Nurses to strengthen our daily medical case handling for Nordic customers.

Responsibilities

• Answering calls and e-mails, case registration, case handling and assistance coordination

• Medical screening/triage and escalating complex cases to our contact doctors

• Communication with patients, relatives, clinics and hospitals, including obtaining medical reports

• Assessing medical reports and journals, deciding about coverage as well as medical treatment need and quality

• Medical advice to customers when relevant

• Training and support for Assistance Coordinators in medical issues

Qualifications

• Holder of an EU-recognized nursing certification and license

• Minimum 3 years clinical working experience as Registered Nurse

• Working experience in the insurance or travel industry is an advantage

• Fluent in one of the languages Danish, Swedish, Norwegian or Finnish (both written and spoken)

• Proficient in English (both written and spoken), since our working language is English - in addition to the relevant Nordic language. Spanish is a plus

• Experience from training and coaching colleagues is an advantage

• A clean criminal record is a prerequisite

What can we offer the right candidate?

• We are committed to providing excellent training and support, and we have developed a comprehensive onboarding program for this very purpose

• A great working environment with a wealth of expertise and social events

• New and stylish offices in the heart of Torrevieja and Fuengirola

• Relocation package – We help to make it easier to move to Spain

Workplace

The position will be located at Viking Travel Care in Torrevieja OR Fuengirola, Spain

Working hours

The position will work in rotation shift day and evening

Since we are a 24/7/365 contact center other working hours may be required at times

Start date

1st of September (other date can be discussed)

Deadline

Please apply before 23rd of May

We look forward to hearing from you! If you have any questions, please feel free to contact

Erik Nordlund, Medical Manager, phone: +46 76 5 25 33 72 or e-mail: [email protected]

Or

Live Nærø, Quality & Process Manager, phone: +47 92427255 or e-mail: [email protected]

Are you the one we are looking for?

The right person for the job typically possesses personal qualities like being positive and approachable. In this role, you’ll often face various challenges and need to act quickly, so being solution-oriented is crucial. You are naturally curious and eager to acquire knowledge. You are also goal-oriented and work in a structured manner. It’s an advantage if you enjoy a fast-paced environment and are motivated by working in a dynamic setting. The role requires a lot of teamwork, where you support and assist each other in solving different cases, but you should also be comfortable working independently and be relatively self-reliant.