Medical Director

At Tucuvi, we help healthcare organizations ensure every patient receives timely high-quality care, augmenting clinical teams with AI.

Our clinical-grade AI Care Management platform automates and orchestrates high-volume workflows end to end, combining autonomous AI agents—including LOLA, our Voice Clinical Agent—with workflow logic, escalation, documentation, and seamless integration into existing health system infrastructure.

Built for trust and clinical reality, Tucuvi is the first Class IIb Software as a Medical Device (SaMD)–approved AI platform for Voice AI-driven patient management.

Today, we support 50+ care pathways across 60+ healthcare organizations, delivering up to 80% automation of nursing workflows, >90% patient engagement, and improved clinical outcomes.

We recently raised $20M in Series A funding to scale access to care.

CONTEXT

As Tucuvi scales across health systems, public administrations, and clinical teams, one factor becomes increasingly critical:

clinical outcomes at scale.

Healthcare organizations adopt AI not only because it works, but because they trust the clinical governance and results behind it.

They need to understand:

• How outcomes are measured
• How patient safety is ensured
• How escalation protocols work
• How AI integrates into real clinical workflows

And most importantly, they need confidence that those principles are consistent across deployments and defensible in front of clinical leadership.

That’s why we’re looking for a Medical Director responsible for Clinical Strategy & Outcomes, to own Tucuvi’s clinical outcomes framework, external clinical credibility, and governance narrative as we scale.

This role will ensure that clinical outcomes, communications, and governance remain consistent, credible, and defensible across every customer deployment.

It is a high-impact role at the intersection of clinical practice, AI, and health system transformation.

If you’re a clinician with strong leadership experience, passionate about improving care delivery through technology, and excited to help shape how AI is safely adopted in healthcare, we’d love to meet you.

WHAT YOU’LL DO

Your mission will be to ensure that Tucuvi’s clinical outcomes, safety principles, and governance model remain clear, consistent, and trusted as the company scales.

You will work at the intersection of clinical strategy, customer success, sales, and external thought leadership, ensuring that Tucuvi’s deployments consistently demonstrate credible, measurable clinical impact.

This role combines three key dimensions:

• Outcomes ownership across all clients
• External clinical credibility and thought leadership
• Clinical authority in complex commercial discussions

You will work closely with Sales, Customer Success, Product, and leadership, helping translate clinical outcomes and governance into adoption, renewals, and long-term partnerships with health systems.

What to expect during your first months with us

During your first month:

You’ll onboard into Tucuvi’s model, product capabilities, and existing deployments.

You’ll review how outcomes are currently measured across customers and understand the clinical workflows where Tucuvi operates.

You’ll also meet key customers and internal teams to understand how outcomes are currently used in sales, renewals, and external communications.

During this phase, you’ll begin shaping the foundations of Tucuvi’s clinical outcomes framework.

By the end of month three:

You’ll define and implement a clear outcomes framework across customers, ensuring that outcomes are:

• Clinically meaningful
• Comparable across health systems
• Credible in front of medical directors and public administrations

You’ll also begin representing Tucuvi in clinical discussions with customers, supporting complex commercial cycles, renewals, and expansions.

Externally, you’ll start shaping how Tucuvi communicates clinical impact to the market, including publications, congress participation, and thought leadership.

After 6-12 months:

You’ll be the clinical authority behind Tucuvi’s outcomes, governance, and safety narrative.

Every deployment will follow a clear outcomes framework, and clinical communications will be consistent, credible, and trusted by healthcare leaders.

You will have helped establish Tucuvi as a credible voice in the safe implementation of AI in healthcare, strengthening both customer relationships and market positioning.

RESPONSIBILITIES

As a Medical Director, you will be responsible for:

Defining and owning Tucuvi’s clinical outcomes framework

• Defining which outcomes Tucuvi measures across deployments
• Establishing standardized methodologies for calculating and reporting outcomes
• Ensuring outcomes are clinically meaningful and comparable across health systems
• Designing outcomes plans for every customer, from pilot through renewal and expansion
• Using outcomes data to support renewals, expansions, and long-term partnerships

Ensuring clinical credibility in external communications

• Reviewing and validating all clinical communications produced with or by customers
• Supporting congress abstracts, posters, and presentations
• Reviewing case studies and outcomes summaries
• Ensuring public narratives accurately reflect clinical reality
• Contributing to thought leadership content and best-practice documentation

Representing Tucuvi in clinical and healthcare leadership discussions

• Participating in round tables, panels, and expert discussions
• Engaging with senior clinicians and health system leaders
• Building relationships with key clinical stakeholders across Europe
• Contributing to the broader conversation around safe AI adoption in healthcare

Supporting complex sales cycles and renewals

• Acting as the clinical authority in complex commercial discussions

• Supporting Sales and Customer teams during key moments such as:

  • Enterprise deals
  • Renewals
  • Expansion discussions

• Leading conversations around:

  • AI reliability and safety
  • Escalation protocols
  • Clinical governance and liability

• Translating clinical governance and outcomes into buyer confidence

WITH WHOM YOU WILL WORK

You’ll report directly to María, our CEO, and work closely with teams across the company.

Your closest collaborators will include:

• Customer Success, to ensure outcomes are measured and communicated effectively
• Sales, to support complex deals and clinical discussions with buyers
• Marketing, to ensure external communications accurately reflect clinical impact
• Product, to align outcomes with real-world clinical workflows

You’ll also interact regularly with health system leaders, clinicians, and institutional stakeholders across Europe.

REQUIREMENTS

To thrive in this role, you should bring:

• Licensed clinical professional (MD, nurse, pharmacist, or equivalent)
• Recent clinical practice (within the last 3 years or ongoing part-time)
• Demonstrated senior leadership experience in healthcare (e.g., hospital or health system leadership)
• Strong exposure to public healthcare systems
• Experience engaging with clinical governance structures and procurement processes
• Familiarity with digital health, clinical informatics, or innovation initiatives
• Comfort discussing AI, automation, and patient safety
• Strong communication skills with both clinical and executive audiences
• Fluency in Spanish and English

What we would love to see:

• Experience working with digital health or healthcare AI solutions
• Exposure to EHR systems (Epic, Cerner, Dedalus, CGM, SAP, or similar)

Experience speaking at healthcare conferences or contributi...