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Members Relations

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Descripción del trabajo - Members Relations

The vibe …  


At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.  


Main duties… 



  • Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support. 



  • Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience. 



  • Support onboarding of new members, including welcome communications, tours, and orientation. 



  • Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback. 



  • Assist with the coordination of member events, reservations, private bookings, and special requests. 



  • Work closely with front-of-house, events, and operations teams to ensure seamless service delivery. 



  • Actively gather and log feedback from members, escalating suggestions or issues to relevant departments. 



  • Champion the club’s values, brand tone, and member-first approach in every interaction. 



  • Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking. 


What we are looking for... 


A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 



  • 2+ years in a hospitality, concierge, membership, or guest relations role 



  • Exceptional interpersonal and communication skills 



  • Polished, professional demeanour with a genuine service mindset 



  • Strong administrative skills and experience using CRM or database systems 



  • Ability to stay calm and resourceful under pressure 



  • High attention to detail and confidentiality 



  • A passion for people and delivering memorable member experiences 


Benefits...  


By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:  



  • Competitive salary 



  • All houses membership 



  • Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.  



  • Team Events: From fitness sessions to art classes, each month we hold a series of fun events. 



  • An extensive range of externally and internally run courses to all employees 



  • Family Meals during your shifts 



  • Sport Classes 



  • Staff Screenings 


 

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