Multilingual Senior Service Desk Engineer

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Languages Required: English, French, Spanish

 

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Senior Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe

Your Mission

As a Service Desk Engineer, you’ll support over 20K users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

What You’ll Do

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows 10/11
  • Identity & Access Management
  • Printing and patching (desktop/server)
  • Application triage and routing
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

What You Bring

• Experience in a Service Desk or IT support role.
• An ability to understand client needs (customer focus) and take initiative to meet them
  
   
• Strong troubleshooting skills, especially with Windows and M365.
• Excellent communication skills in English, French, and Spanish.
• A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment.

Nice to Have

• Experience with Windows Server, Active Directory, or networking.
• Familiarity with BMC Helix ticketing system
• ITIL Foundation certification.
• Knowledge of Azure, SCCM, or Intune.

Why Join Us?

• Work in a vibrant, multicultural team in Barcelona.
• Be part of a company that values growth, learning, and internal mobility.
• Gain exposure to a modern IT environment supporting critical business operations.
• Clear path to leadership for ambitious professionals.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity!  As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to ca. 63,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years.