Nederlands Sprekende CX Specialist Scale-up - Work In Madrid, Spain

Nederlands Sprekende CX Specialist Scale-up

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with industry-leading organizations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in global environments.

Job Overview

We are currently seeking a talented individual for a Nederlands Sprekende CX Specialist Scale-up position in Spain, situated in the dynamic Customer Support Services sector. This is a unique opportunity to advance your career while enjoying the vibrant lifestyle that only jobs in Spain can offer, supported by a world-class relocation package.

Key Responsibilities

• Deliver exceptional omnichannel customer support to ensure high levels of client satisfaction within the scale-up environment.
• Resolve complex inquiries efficiently, maintaining the high standards expected in the Customer Support Services industry.
• Collaborate with cross-functional teams to streamline communication workflows and improve overall service delivery.
• Provide proactive feedback on product or service issues to contribute to the growth and refinement of the business.
• Maintain accurate documentation of all customer interactions in the CRM system to ensure high-quality service data.
• Participate in ongoing training sessions to stay updated on new service protocols and support tools.

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• A monthly performance bonus
• A one-time €1,500 relocation bonus
• Fully paid relocation package (flight, transfer, hotel)
• Dedicated Relocation Experts team for documentation and accommodation
• Professional growth opportunities in a fast-paced scale-up
• An immersive international experience in Madrid

Life in Spain

Choosing to work in Spain means embracing a lifestyle defined by sunshine, world-class gastronomy, and a rich cultural tapestry. By securing one of our Dutch-speaking jobs, you gain the opportunity to immerse yourself in the energetic atmosphere of Madrid, a city that perfectly balances historic charm with a modern, fast-growing professional landscape.

Our relocation concierge ensures that your move to Spain is seamless, handling all the logistical heavy lifting so you can focus on enjoying the high quality of life. From the moment you arrive in Spain, you will find a welcoming community and a vibrant social scene that makes settling into your new role as a CX specialist both easy and rewarding.

How to Apply

If you are ready to take the next step in your career with a Nederlands Sprekende CX Specialist Scale-up position in Spain, we encourage you to click Apply Now. Our team at Mercier Consultancy Group is eager to review your application and guide you through the next steps of your journey.