New Balance - Customer Support with a High Level of English (Night Shift 20hr)

Our Client  

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 

• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 

• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 

• Product expertise: Develop a deep understanding of our client's products and services. 

• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 

• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

• Advanced English Proficiency: Excellent written and spoken English communication. 

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.

• Start Date: 9th September 2025
• Hours: 20hrs per week
• Work Schedule: Monday to Friday rotative shifts between 22:00 pm to 3:15 am  
• Salary: €9.743 gross per year
• Night Bonus: 1,90€ per hour
• Transport Pay: 6,34€ per shift
• Holidays: 24 calendar days (pro-rata)
• Work Model: Office-based.
• Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm.
• Office Location: Barcelona (La Sagrera) 

Additional Perks

• Career Growth: Ongoing training and development. 

• Well-being Support: Confidential counselling and resources. 

• Perks & Discounts: Exclusive offers and rewards. 

• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications.