C

New Balance NA - Customer Support - English Market - 20 hours/Afternoon

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Descripción del trabajo - New Balance NA - Customer Support - English Market - 20 hours/Afternoon

Our Client  

New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. 

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What’s your Mission? 

  • Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. 
  • Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. 
  • Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. 
  • Product expertise: Develop a deep understanding of our client's products and services. 
  • Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. 
  • Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. 

Your Experience, Our Future 

  • Advanced English Proficiency: Excellent written and spoken English communication. 
  • Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. 
  • Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. 
  • Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. 
  • Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
  • Customer Service  
  • Start Date: 10 November 2025
  • Hours: 20 hours per week
  • Work Schedule: Monday to Sunday rotative schedule between 3 pm & 12 am
  • Salary: €9,743 gross per year
  • Night Bonus: €1.90 for every hour you work during the designated night hours, from 10:00 pm to 12:00 am
  • Holidays: Accrued 2 paid holidays per month
  • Work Model: Office-based
  • Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm
  • Office Location: Barcelona (La Sagrera) 

Additional Perks

  • Well-being Support: Confidential counselling and resources. 
  • Skill Development: LinkedIn learning and certifications. 

  

Original job New Balance NA - Customer Support - English Market - 20 hours/Afternoon posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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