New Job Opening: Icelandic-speaking Customer Service Representative - Travel Industry in Barcelona i

Job Description

Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!

Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.

What will you do?

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  Support international travellers by clarifying service and payment inquiries

  
  


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  Communicate with customers and accommodation suppliers via email and phone

  
  


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  Ensure high-quality customer service by identifying and understanding customer needs

  
  


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  Mediate between parties and resolve issues with professionalism

  
  


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  Follow set procedures and accurately log all interactions

  
  


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  Work in a team-oriented environment to ensure service excellence

  
  

Candidate profile

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  Icelandic C2 level and advanced English proficiency

  
  


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  Excellent written and verbal communication skills

  
  


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  Strong PC skills (Office 365, CRM, internal platforms)

  
  


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  Problem-solving mindset and solution-driven approach

  
  


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  Motivated, goal-oriented, and customer-focused

  
  


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  Adaptable to changing priorities and business processes

  
  


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  Affinity with accommodation platforms

  
  


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  Previous customer service experience is valued

  
  

Employer offers

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  38.5h/week (Monday to Sunday), shift 09:00 - 20:00h

  
  


• 22.249 € annual gross salary 


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  Temporary contract that goes to a permanent one after 3 months 

  
  


• Relocation support is offered


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  Initial 3-week training with continued coaching

  
  


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  “Feel Good” program: Spanish lessons, team activities, quizzes

  
  


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  Private health insurance (upon permanent contract)

  
  


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  Flexible remuneration options after probation

  
  


• 27 vacation days a year (well above average) 


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  Free coffee daily and fruit once a week

  
  


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  A dynamic, multicultural, and international work environment

  
  


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  Career development in a leading support department

  
  

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.