Nordic Supervisors Viking Travel Care Location in Fuengirola

Are you an experienced professional in emergency medical assistance or travel insurance assistance? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people’s lives? If so, we want to hear from you!

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travelers and employees who are abroad, anywhere in the world.

What We Offer:

• A meaningful role helping people in critical situations.


• A supportive and collaborative team environment.


• Opportunities for professional growth and development.


• Competitive salary and benefits package.

About the Role:

We are seeking dynamic and compassionate Supervisors
to support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe.

Key Responsibilities:

• Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.


• Ensure high-quality service delivery and adherence to SLAs and KPIs.


• Act as an escalation point for complex or high-priority cases.


• Liaise with medical providers, hospitals, and international partners.


• Monitor team performance and provide constructive coaching, training, and feedback.


• Participate in shift planning and support Team Leaders.


• Contribute to process improvements and operational efficiency.

What We’re Looking For:

• Proven experience in emergency medical assistance or travel insurance assistance (minimum 2–3 years).


• Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).


• Excellent communication and problem-solving skills.


• Ability to remain calm and effective under pressure.


• Fluency in English; and a Nordic language


• Willingness to work shifts, including evenings, weekends, and holidays.

Ready to lead a team that makes a global impact?

Apply now and be part of a company that values compassion, expertise, and excellence.