Norwegian-Speaking Junior Renewals Specialist

Renewals Specialist (Norwegian-Speaking) – 

Location: Málaga, Spain
Work Model: Hybrid
Start Date: ASAP
Working Hours:

• Monday to Thursday: 09:00 – 17:30

• Friday: 09:00 – 16:30

• Total: 39 hours per week

About the Role

We are looking for a Norwegian-speaking Renewals Specialist to join a dynamic Cloud Solutions team in Málaga. In this role, you will be responsible for managing customer renewals, maintaining long-term client relationships, and supporting revenue retention within a cloud-based solutions environment.

You will act as a key point of contact for customers approaching contract renewal, ensuring a smooth, proactive, and value-driven renewal experience.

Key Responsibilities

• Manage and drive the renewal lifecycle for assigned customers.

• Proactively engage customers ahead of contract expiration to secure timely renewals.

• Explain product value, contract terms, and pricing clearly and professionally.

• Identify risks, address objections, and collaborate with internal teams to retain customers.

• Update and maintain accurate customer and contract data in CRM systems.

• Meet or exceed renewal targets and KPIs.

• Collaborate with Sales, Account Management, and Customer Success teams.

• Ensure a high-quality customer experience aligned with company standards.

Requirements

• Fluent Norwegian (C2/native level).

• English B2 level or higher.

• Previous experience in renewals, account management, customer success, or sales support is preferred.

• Strong communication, negotiation, and relationship-building skills.

• Customer-focused mindset with attention to detail.

• Ability to work independently and manage multiple accounts.

• Comfortable working in a fast-paced, target-driven environment.

What We Offer

• Competitive salary package (details discussed during the interview process).

• Hybrid working model in Málaga.

• Structured onboarding and paid training.

• Career development opportunities within cloud and SaaS environments.

• International, multicultural work environment.