Office Manager

Description

 Core Values: Good Judgement, Teamwork, Honor Commitments, Professional Conduct, Punctuality and Timeliness. 

Job Summary

The Practice Manager is responsible for day-to-day management of all practice operations, oversight of the Epic schedule, employee satisfaction, and maintaining the overall reputation of the practice. The Practice Manager must foster a professional work environment with the goal of providing high-quality patient care and exceptional patient experience. The Practice Manager will report to the Sr. Corporate Manager.

Qualifications

The Practice Manager must possess strong interpersonal communication, managerial, problem-solving, and decision-making skills. The practice manager must be a skilled user of Epic EHR and Microsoft Office suite.

Job Responsibilities

• Oversee all aspects of day-to-day practice operations 

• Delegate work, cross-train, and coordinate coverage for front and back-office staff

• Evaluate candidates for hire, conduct interviews, and complete all hiring procedures for practice staff

• Manage timecard approvals and requests

• Conduct bi-annual performance reviews

• Manage the employee disciplinary process

• Manage orders for supplies and equipment

• Manage accounts payable and practice credit card

• Manage team calendar and provider schedules

• Regularly review and update online practice and provider information 

• Address practice-level patient concerns and complaints

• Act as liaison between the practice and BASS administrative team

• Respond to all billing inquiries from the BASS billing team

• Follow up on outstanding patient balances 

• Ensure positive performance in Value-Based Care programs

• Ensure compliance with state and federal regulations within the practice

• Ensure all practice staff complete mandatory training in a timely manner

• Assist with front and back-office tasks, as needed

• Respond to all provider requests and forward to the Sr. Corporate Manager, as needed.

Expectations

• Work setup: In-person, M-F, start when clinic opens 

• Company Policies: Practice Manager must adhere to BASS Employee Handbook policies and company Core Values.

Team

• BASS Corporate division: San Ramon (Pending Job description. Ad will go live once job description is received)

Compensation Package

At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program. 

Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA. 

Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program. 

Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships. 

Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance 

Compensation will be based on experience 

Pay Scale/Ranges:

$21.00-$96.00/hour (and the hourly equivalent for salaried employees).*

*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.