Operations Analyst

What is Exoticca

Exoticca was founded in 2013 by a team of travel visionaries with deep knowledge in the creation and online distribution of multi-day tour packages. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, through the best holiday packages, at unbelievable prices. Our customers can find out more about our trips and book them instantly in a matter of minutes through our website, avoiding the usual long exchanges of email, meetings, or calls required by more traditional travel agencies, which makes us the most convenient way of booking a multi-day tour package.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team of more than 300 people, in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

We are a highly ambitious and well-balanced start-up, backed by top national and international investors who have also participated in the growth of other success stories, such as Skype, Wallapop, Glovo, Wix, Idealista, among others.

What is our proposal?

The Business Operations Analyst will contribute and support our teams and management, ensuring timely updates of current operations, key data points and activities. This position is a vital role in growing and scaling our operations, ensuring alignment on metrics and indicators related to the sales and customer service needs.

Be a part of a team where you will:

• Lead special projects to guarantee operational excellence in different departments.
• Improve already existing systems and monitor team results and performance KPIs
• Track and analyze key metrics of the organization, and deliver regular insights to the business.
• Develop and support projections of forecasts
• Own data to ensure the highest standards of data integrity & quality are reinforced

• BA in Business Admin, Economics, Engineering.
• +2/3 years of experience in a business operational environment.
• Excellent Analytical skills (advanced Excel user and comfortable with Data Visualisation tools).
• Fluent in English
• Experience in dynamic & fast-paced environments.
• Experience in working with cross-functional teams and multiple stakeholders

Nice to have

• Hands-on experience with BI tools.
• Previous experience in Customer-centric environments.

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model. You can work 3 days from home and 2 days at the office per week. Offices in the heart of Barcelona.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
• Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
  
  
• #LI-Hybrid