Operations & Partner Coordinator - Tourism (Málaga)

South Tours is an established tourism group based in Málaga since 2013, running tours and group and private experiences across Málaga, Granada, and Sevilla. We're looking for someone to join our team who can coordinate the daily relationship between our internal team of guides and operators, and our external partners, and who understands how to move between internal dynamics and external relationships and act accordingly.

Tasks

- Coordinate daily communication between the guide/operator team and the central office.

- Manage relationships with external partners (accommodations, booking platforms, local suppliers) and follow up on active agreements.

- Resolve day-to-day operational issues (last-minute changes, customer complaints, logistical problems) with sound judgment.

- Support booking and availability management across our platforms (FareHarbor and similar channels).

- Handle communication with B2B clients and agencies.

- Assist with administrative tasks tied to daily operations (documentation, email follow-up, calendar coordination).

- Be available to support or be present during some tours/experiences, which run at different times of day and evening.

Requirements

Required:

- English proficiency at B2 level or above, written and spoken (this will be tested during the selection process).

- Based in Málaga, or immediately available to relocate.

- Available to work on-site, with the possibility of partial remote hours.

- Flexibility to work variable schedules, including evenings, as some tours and experiences run outside standard office hours.

- Strong organizational skills, autonomy, and clear communication with both the internal team and external partners.

Nice to have:

- Previous experience in tourism, customer service, or operations management.

- Familiarity with booking platforms (OTAs, FareHarbor, GetYourGuide or similar).

- Native or C1-level Spanish (if the candidate is not a native Spanish speaker).

- Additional languages beyond English (Italian is a plus).

Benefits

- Join an established, growing team in Málaga's tourism sector.

- Mostly on-site role with flexibility for part of the schedule to be remote.

- Real responsibility from day one, with direct contact with partners and operational decision-making.

- Dynamic, close-knit team environment working directly with the founders.

If this sounds like you, apply with your CV. The process includes a short practical task (a real partner/client scenario, 30 minutes) and an interview with the team. We're looking to bring someone on board in the coming weeks.