Operations Executive - English Speaker

About Service Club

At Service Club, we are on a mission to make hiring in the service industry smarter, faster, and more sustainable. We empower top brands to find, train, and onboard pre-vetted drivers quickly, while helping jobseekers up-skill and succeed with our award-winning Academy. Backed by funding from top-tier investors including Banco Sabadell, and Mutua Madrileña, we are a high-growth startup revolutionising how the EU workforce moves.

The Role

The Operations Executive is the tactical engine of service delivery within our Academy. This role is responsible for the end-to-end execution of training programs, ensuring seamless coordination between trainers, clients, and partners.

What You’ll Do

• Manage Training Sessions: Make sure all scheduled sessions run smoothly and are delivered as planned.
• Handle Support Tickets: Respond to and resolve requests in HubSpot on time, based on their priority.
• Schedule Trainers: Assign trainers to sessions based on location, language, and skills, and keep backups ready when needed.
• Work with Teams: Stay in touch with internal teams to coordinate sessions and suggest ways to improve how things run.
• Support Trainers: Help hire, onboard, and coach trainers to keep performance high.
• Improve Processes: Spot inefficiencies and help introduce tools that make planning and reporting easier.
• Keep Systems Updated: Make sure all data in internal tools and dashboards is accurate and up to date.

What You Need

• 3+ years of operations or project management experience (preferably in a startup/scaleup).
• Native/C2 level of English
• Strong negotiation skills and an ability to manage risk.
• Strong planning skills with extreme attention to detail in high-volume environments (managing up to 15–20 training sessions per week).
• Excellent verbal and written communication skills.
• Advanced knowledge of Excel for data tracking and analysis.
• Proficiency in project management and CRM tools (e.g., Linear, HubSpot, Asana).
• Familiarity with virtual training platforms (e.g., MS Teams, Disprz) is an advantage.

What We Offer:

• Competitive salary
• Fast-growing, international environment with high impact.
• Hybrid work model – Work 2 days from the office, 3 days from home, plus the flexibility to work remotely for up to 3 consecutive weeks (subject to approval).
• Truly international team – Work alongside talented professionals from 20+ nationalities.
• Extra day off – Celebrate your birthday with a paid day off!
• Prime location – Our office is in the heart of Barcelona, right by the Catedral de Barcelona, offering one of the best city views.
• Wellness & social perks – Enjoy team-building activities, wellness sessions and pet-friendly offices provided by OneCoWork.
• Free coffee, tea, and drinks – Stay energised throughout the day.

At the Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.

Apply now and join us in shaping the future of workforce mobility.