Operations Specialist - Travel Care

Viking Travel Care are looking to recruit a new colleague with experience from the travel assistance industry, to strengthen our daily operations.

The role will be responsible for projects and tasks, operational and/or administrative, related to the Operation of Travel Care. To some extent it can be discussed to adjust the tasks to the candidates’ specific competencies, if they are in line with Travel Care’s needs

Responsibilities

Responsible for the daily shift management such as Floor Officer or other task assigned to secure efficient workflow on the shifts for calls, tasks and case handling.

Participate in the implementation of new customers or new routines for the Operations 

Ensure that daily routines contribute to fulfillment of SLA’s and KPI’s 

Execute on quality processes in the daily operations, suggest improvements

Support the Travel Care Team Leaders in competence development and training of staff

Work as an Assistance Coordinator when required, for answering incomming calls and e-mail 

Qualifications

Minimum 2 years’ experience from travel insurance assistance

Experience from supervision / shift management in an alarm center for travel assistance

Knowledge of and ability to handle all types of travel insurance assistance case types

Experience from training and coaching colleagues/staff

Fluent in the needed language (Norwegian, Danish, Swedish or Finnish, Finnish speakers must be fluent in Swedish), and English (additional languages are a plus).

Experienced user of IT-systems and can quickly learn new systems

Who are you

You have a structured approach and get things done

You have excellent prioritization and delegation skills

You communicate well and have good people skills

You see solutions instead of problems and have a flexible mindset

You thrive in an environment of rapid and continuous change

You are not easily stressed and are able to handle many tasks at the same time

You are not afraid to make decisions and comfortable with giving feedback

You are service minded and have a passion for helping people

Workplace

The position can be located at our Travel Care Operations in Torrevieja OR Fuengirola, Spain

Working hours

The position will work in rotation day, evening and weekends

Since we are a 24/7/365 contact centre other working hours may be required at times

We can offer

Competitive salary

A good and social working environment with nice colleagues

Relocation packet – We help to make it easier to move to Spain

If you have any questions, you are welcome to contact

Cristina F. Blanco, Operations Manager Travel Care, telephone nr.: +34 661 614 179 or e-mail: [email protected] 

Or

Live Nærø, Quality and Process Manager Travel Care, telephone nr.: +47 92427255 or e-mail: [email protected]