OTC Officer Front Non Core

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Job Summary

We are seeking a detail-oriented and proactive OTC Officer Front Non Core to join our Finance Operations team. The role focuses on managing accounts for assigned clients within the FO area, acting as the main contact for trade customers of the company, including hotel accommodation, transfers, tours, and activities. You will be responsible for incidence management, applying the Credit Policy, and closing/reconciling accounts.

Responsibilities

• Contact assigned clients to recover and collect payments, debts, and balances (International German-speaking clients).
• Monitor collected commitments and achieved collection & reconciling claim accounts.
• Resolve incidences promptly and effectively.
• Reconcile outstanding payments and prepare monthly reports on claim balances.
• Implement proactive measures to minimize risk to the company.

Skillset and Experience Required

• Education: Degree in Business Administration, Finance, or Tourism.
• Languages: High level of German and Spanish (spoken & written); English is a plus.
• Analytical Skills: Strong attention to detail and precision.
• Communication & Organization: Excellent skills; phone customer service experience is an advantage.
• Pressure Handling: Ability to work under tight deadlines.
• Negotiation & Problem-Solving: High negotiation skills and ability to resolve issues effectively.
• Technical Skills: Good knowledge of Microsoft Excel; experience with SAP system.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.