Partner Journal Operations Specialist

About Frontiers

At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet.

We are one of the world’s largest and most influential open-access research publishers. Every article we publish is peer-reviewed and quality-certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real-world impact of science without barriers.

Joining Frontiers means being part of a global, mission-driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.

To learn more about our impact and culture, please watch this video

As a Partner Journal Operations Specialist, you will play a key role in delivering high-quality peer review processes that uphold research integrity and strengthen trust among authors, reviewers, and editors. You will support journal operations from end to end, ensuring that peer review pipeline runs smoothly, and that our partners receive excellent service and support.

This is a high-impact role where you’ll collaborate across departments, manage communication with editorial stakeholders, and contribute to continuous improvement of our workflows, tools, and editorial experience.

Key Responsibilities

• Manage the peer review pipeline for a selection of society partner journals, facilitating a robust and timely peer review process.
• Conduct research integrity checks and ensure all content adheres to Frontiers’ editorial and ethical policies.
• Deliver high-quality customer service as the main point of contact for authors, reviewers, and editors, providing professional, responsive, and helpful communication throughout the process.
• Treatment of manuscripts encountering a delay in the peer review process.
• Identify and escalate complex or sensitive cases, supporting the Partner Journal Operations Manager with resolutions.
• Liaise closely with matrix teams (Publishing Development, Product, Support, Production, and Accounting) to support the journal’s operational success.
• Maintain and improve SOP documentation related to peer review workflows and journal operations.
• Provide training and onboarding support to Editorial Board members and Editors-in-Chief.
• Support the delivery of operational insights, reports and strategies to internal and external stakeholders.
• Proactively highlight areas for process, system, or documentation improvements.

About You

• You bring experience in academic publishing, editorial management, or a similarly process-driven, stakeholder-focused environment.
• You are confident managing operational workflows and communicating across diverse teams.
• You are detail-oriented, adaptable, and proactive – ready to take ownership of your responsibilities while working collaboratively.
• You demonstrate excellent written and verbal communication skills in English.
• You thrive in a fast-paced, global environment and are driven by the opportunity to support open science.

Requirements

• A BA/BSc degree or higher.
• Experience working with editorial or publishing systems is a strong plus.
• Familiarity with CRM systems (e.g. Salesforce), project management tools (e.g. Jira) and reporting tools (e.g. Tableau) desirable.
• Experience working with SLAs or customer-facing KPIs is an advantage.
• Strong organizational and problem-solving skills; ability to manage multiple priorities and deadlines.
• A collaborative and service-focused mindset.

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy

• Extra wellbeing days on top of your annual leave allowance

• Up to 3 paid volunteering days each year

• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)

• Learning & development support via the Frontiers Learning Hub

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.