Partnership Customer Experience Manager

Description -

Job Summary
This role is responsible for driving various events, recommending integrated event strategies, and overseeing all logistical aspects, including venue selection and exhibitor coordination. The role also involves managing agencies and contractors, handling budgets, creating project plans, and implementing engagement strategies to ensure a positive experience for participants. Additionally, the role applies advanced subject matter knowledge, leads complex projects, and fosters productive working relationships while providing mentorship to lower-level employees.

Responsibilities

• Develops and executes partnership enablement strategies for customers to promote HP brand and products/solutions, leveraging the global sport sponsorship agreements of HP
• Crafts and implements seamless customer experiences for our customers and channel partners around the sport events of Real Madrid and Scuderia Ferrari.
• Sets and leads key event processes, including creation of detailed project plans, briefings, content management& speaker definition and leading follow-ups with cross-functional teams
• Oversees all aspects of event logistics, including venue selection, floor planning, exhibitor coordination, and transportation.
• Participates in developing strategies for customer engagement, feedback collection, and addressing customer inquiries or concerns.
• Conducts analysis on post-event data, including attendee feedback and performance metrics.
• Ensures that all hospitality / partnership activities comply with applicable laws and regulations, including data protection, advertising standards and compliance rules.
• Leads management and motivation of agencies and drives coordination, alignment with sponsorship partners and ensures compliance with agreements.
• Manages budgets, ensuring cost efficiency and ROI including tracking expenses, reconciling invoices.
• Contributes innovative ideas and collaborates with large cross-functional teams (eg. key market stakeholders, global commercial organization, CWC, global marketing etc.), exercising judgment to solve unique and complex problems impacting the business.

Education & Experience Recommended

• Degree in Marketing, Communications, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Has 7-10 years of work experience, preferably in event management, marketing, or a related field.

Knowledge & Skills

• Good business acumen with strategic thinking
• Strong problem-solving, organizational and time-management skills
• Ability to work collaboratively in a complex matrix environment also under pressure
• Excellent written and verbal communication skills in English
• Analytical skills
• Stakeholder management, Customer Relationship Management, Customer centricity
• Event Management, event planning
• Vendor Management, Project management
• Agility

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"