Salary :
Activate JobCopilot
⭐ How You’ll Make an Impact:
- Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions.
- Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes.
- Identify upsell opportunities and offer relevant account upgrades.
- Assist customers with billing inquiries and payment issues via phone, email, and chat.
- Most interactions will be conducted by phone, but you will also assist customers via email and chat.
- Collaborate across teams to report issues, suggest product improvements, and contribute to key projects.
- Contact customers via phone and email to recover overdue amounts while maintaining a positive relationship.
- Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up.
- Use negotiation skills to address customer concerns and provide the best solutions for both parties.
- Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support.
⭐ What Makes You a Great Fit?:
- Minimum 2 years of experience in a related role.
- Confident and proactive in engaging with customers over the phone.
- Fluent in English (excellent written and verbal communication skills).
- Customer retention experience is ideal but not mandatory.
- Sales-related experience is a plus.
- Excellent organization and negotiation skills.
⭐ Bonus Points:
- Additional languages like German, Italian or French!
🏠 Remote Flexibility: The freedom to work from home any day that works for you.
🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August..
💊 Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.
😋 Meal Perk: €150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office.
💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo).
🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.
🇪🇸 Language Learning: Free Spanish classes.
🤑 Referrals: Cash rewards for bringing in new talent.
🌟 Social Life: Daily office breakfast and monthly team events
🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.
*Benefits offered may differ based on the type of contract that is issued
So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉
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