People Service Desk Manager

Our Group is a global reference in low-carbon energy and services. Together with our 96,000 employees, our customers, partners and stakeholders, we are committed to accelerating the transition to a carbon neutral economy through reduced energy consumption and more environmentally friendly solutions.

At ENGIE, every person plays a key role in accelerating energy transition. Make a difference and live a meaningful professional experience. Take on exciting challenges, grow in an innovative environment, and build a career that reflects who you truly are.

Join us and be part of the adventure of the century!

We are currently looking for an HR Services Manager for our headquarters in Madrid.

Mission

The HR Services Manager will be responsible for overseeing key HR operational services and ensuring the efficient, high-quality delivery of HR processes that support both the employee experience and business needs.

This role combines HR operations management, process improvement and stakeholder collaboration, with responsibility for core services such as hiring administration, benefits management and HR Help Desk. The position will also contribute to HR transformation initiatives aimed at improving efficiency, standardization and service quality.

The role reports to the Head of HR Operations and leads a small HR services team.

Functions

• Oversee the delivery of key HR operational services, including hiring administration, benefits management and HR Help Desk.


• Ensure HR processes are delivered efficiently and with high service quality across the organization.


• Monitor and manage Service Level Agreements (SLAs) for HR services within scope.


• Ensure compliance with company policies, procedures and Spanish labour regulations.


• Identify opportunities to improve HR governance, processes and systems.


• Lead and support HR operations improvement initiatives and transformation projects, focusing on efficiency, standardization and automation.


• Promote best practices in HR service delivery and operational excellence.


• Ensure high levels of data accuracy and reliability across HR systems.


• Ensure HR services are delivered with a strong employee-centric and customer-service mindset.


• Act as a key operational contact for HR-related queries and service delivery topics.


• Collaborate closely with HR Business Partners and business stakeholders to ensure HR services effectively support organizational needs.


• Contribute to the design and implementation of solutions that improve employee access to HR services.


• Lead, coach and develop a small HR services team.


• Foster a collaborative, service-oriented and continuous improvement culture.

Minimum requirements

• Bachelor’s degree in Law, Human Resources, Business Administration or related field.


• Experience in HR operations, HR services or HR shared services environments.


• Solid understanding of payroll processes and labour relations fundamentals.


• Experience participating in or managing HR process improvement or transformation projects.


• Experience working with HR Business Partners and interacting with business stakeholders.


• Spanish level C2 and English level C1.

Valuable requirements

• Postgraduate degree in HR, Business or Labour Law.


• Experience leading small teams.


• Experience working in international and matrix organizations.

Competencies required for the job position

• Strong customer-service mindset and focus on employee experience.


• Structured and analytical thinking with strong attention to detail.


• Ability to manage multiple priorities in a dynamic and fast-paced environment.


• Strong communication and interpersonal skills.


• Digital mindset and interest in improving HR processes and systems.


• Collaborative, proactive and solution-oriented approach.

Committed to inclusion

At ENGIE we value and encourage diversity and inclusion. We are committed to accelerating the transition to a carbon-neutral economy achieved by integrating exceptional and diverse individuals that seek, support, and strengthen each other’s growth.

What we will provide

We will provide you with training plans adapted to your needs and interests.

You will have a flexible schedule and a hybrid work system + reduced working days during summer and Fridays.

You will have the chance to adhere to corporate benefits and e-Plan (transport card, kindergarten, training, meal, health insurance among others).

You will be part of a dynamic team in which you will truly develop and grow as a professional.

You will work with a multidisciplinary team that will support you at all times.

You will be part of a network of more than 96,000 professionals working to create a more sustainable world.

ENGIE is the answer if...

• You are looking for a solid professional project with professional projection.


• You value being part of the first independent energy group in the world.


• You want to grow and develop within a dynamic and challenging company.


• You consider that your work, together with the efforts of the people who are part of the company, can and should have a positive impact on the environment.

If you want to be part of an international group, able to offer a wide variety of jobs in a dynamic and promising sector, we are waiting for you!