Phone Support Specialist

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What You’ll Do:

• Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).

• Troubleshoot technical issues, providing clear and concise instructions.

• Guide users through Holded’s features, offering personalized support based on their needs.

• Document customer interactions in our CRM and escalate issues when necessary.

• Identify recurring customer concerns and share insights with the Product and Engineering teams.

• Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service