Pre Sales Support Agent for the French Market

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.  

What you will be doing? 

• Advice, help, and assist our clients via email following their product orders made online on our E-shop
• Verify incoming orders and correct them
• Provide clear, concise responses to their requests and questions
• Enrich the shared knowledge base within the company and in our Help Center.
• Analyse and give feedback to your manager and the technical team by sharing all the necessary information to resolve issues
• Manage the relationship between transporters to follow up on deliveries
• Keep track and update the monitoring files for internal reporting

What skills & experience you will bring to us? 

• A fluent level of French (spoken and written) 
• A high level of English 
• You are very well organised and have excellent interpersonal skills 
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions 
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range 
• You know how to work within a team, you are easy going 
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines 

What do we offer? 

• Starting Date: 1st of September 2025.
• Salary: 21.000€ gross per year.
• Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain
   

Additional Benefits:  

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance. 
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About Us

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients. 

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether