Product Owner CRM Marketing

We are seeking an experienced and dynamic Product Owner to lead our CRM Marketing team. As the steward of our customer relationship management (CRM) marketing solutions, you will be instrumental in shaping the strategic direction of our customer engagement platforms. We are looking for a results-driven professional who can bridge the gap between business requirements and technical implementation. Join our innovative team and play a pivotal role in defining, prioritizing, and delivering features that enhance our CRM Marketing capabilities, ensuring optimal customer experiences across our organization

Education & Professional Qualifications

• A degree in Business Administration, Information Technology, Computer Science, or a related field provides a solid foundation for understanding both business requirements and technical aspects.

Knowledge / Experience

• Proven experience as a Product Owner or similar role, with a focus on CRM Marketing products.

• In-depth experience of Salesforce Marketing Cloud build and rollout

• Proven ability to strategically plan and prioritize CRM Marketing features and functionalities based on business value and impact within the context of the broader GDP program.

• Strong problem-solving abilities and experience in identifying and resolving technical challenges related to CRM Marketing integration, ensuring smooth functionality and user satisfaction.

• Excellent communication and collaboration skills to work effectively with cross-functional teams, stakeholders, and external partners, ensuring alignment of integration efforts with overall program goals.

• In-depth knowledge and hands-on experience in integrating marketing products with Single Sign-On (SSO) and Consent solutions, ensuring a secure and seamless user experience.

• Familiarity with Agile methodologies, particularly in the context of product ownership, to contribute to efficient project planning, coordination, and delivery.

• Experience in developing user training materials and providing support for CRM Marketing users during and after the integration process.

NICE TO HAVE

• Familiarity with Customer Data Platforms (CDP) incl. Salesforce CDP, Treasure Data and Hightouch

• Familiarity with Salesforce Service Cloud.

• Salesforce Marketing Cloud certification

• Experience in Advertising Studio

• Understanding of data privacy regulations and best practices, ensuring that the CRM Marketing integration adheres to relevant compliance standards and industry guidelines.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.